Returns & Exchanges
At Scents N Stories, we want you to be completely satisfied with your fragrance journey. If a scent doesn't resonate with you, our hassle-free return policy allows for exchanges or refunds within 15 days of delivery.
Initiate Your Request
Log in to your account and visit the 'My Orders' section to select the items you wish to return or exchange.
Condition Check
Ensure the perfume bottle is at least 90% full and the original packaging is intact to qualify for a successful return.
Package and Ship
Securely pack the items in their original box and use the prepaid shipping label provided by our customer support team.
Quality Inspection & Refund
Once our olfactory experts verify the condition of the return, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing